Terms & Conditions

1. Introduction

Welcome to [LDGJ]. By accessing our website and placing an order, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully.

2. Handcrafted Production (Lead Time)

We take pride in the quality of our work. Each piece is meticulously handcrafted upon order; we do not engage in mass production.

Production Time: Please allow 15–30 business days for our artisans to complete your piece. This rigorous process includes hand-painting, resin casting, and manual polishing to ensure excellence.
Shipping & Delivery: Once your item is completed, it will be carefully packaged and dispatched. Shipping typically takes an additional 15 days depending on your location.

3. Global Shipping

We offer complimentary worldwide shipping on all orders.
Please note that customers are responsible for any import duties, taxes, or local customs fees that may be applied by their respective countries.

4. Returns & Refund Policy

Your satisfaction is our priority. We offer a 30-day return policy starting from the date you receive your order.

Condition of Return: To be eligible for a refund, the item must be in its original, unused, and undamaged condition. It must also be returned in its original packaging.
Process: Please contact our support team at [Your Email Address] to initiate a return request.
Shipping Costs: Please note that return shipping costs are the responsibility of the customer. Once we receive and inspect the returned item, we will process your refund to the original payment method.

5. Product Variations

Because our products are handcrafted, slight variations in color, texture, and finish are expected and celebrate the unique, artisanal nature of your purchase. These variations are not considered defects.

6. Intellectual Property

All content on this website, including designs, images, text, and logos, is the exclusive property of [Your Brand Name] and is protected by copyright laws. Any unauthorized use is strictly prohibited.

7. Privacy & Security

We respect your privacy. Your personal information is used solely to fulfill your order and enhance your shopping experience. We do not sell or share your data with third parties.

8. Limitation of Liability

[LDGJ] shall not be held liable for any indirect or consequential damages arising from the use of our products or any delays in shipping caused by international carriers or customs processes.